Bookstore 411: Ordering Texts

The Process:

• Faculty decide on a text and inform their Program Associate.
• The Program Associate fills out the requisition form (located in box to the right) and emails it to Colleen at purchaser.campusstore@royalroads.ca.
• Colleen checks Moodle to ensure the order matches the course shell and then sends the list to Copyright to provide us with links to the Library collection where available.
• Colleen orders the books, assigns pricing, and adds each title to the schedule of the Bookstore O drive.
• Melanie prepares a draft notice and schedules when she will send out the notice based on work flow, holidays, and stock arrival.
• Melanie sends the notice to the Program Associate for approval.
• The Program Associate confirms that list is complete and correct and provides Melanie with the distribution list.
• Melanie preps the RRU Bookstore website with a specific course page and obtains the hyperlink to that page which she will include in the notice.
• Melanie emails the students their textbook list.
• Students place their orders through the online store, email orders, or come by the Library to purchase their books.
• Completed orders are shipped the same day they are received and students are provided with tracking information.
• If students are added to a course after the notice has been released, the Program Associate sends a copy to the student with their welcome emails.

The Requisition Form:

The requisition form is located in the box to the right.  The most important information to us is the course start date, the learner need date, and the textbook ISBN.

The Learner Need Date:

This is the date that students need to have their textbooks in hand.  It can coincide with course start date or it could be several weeks before if pre-reading or advance course work is required.  We will schedule the notice to be sent out one month before the date that is provided in this field.  Please aim to have your textbook order submitted 6-8 weeks before the learner need date.

Special Notes:

Please use this field to communicate any important information you think we should know.  If you want the notices combined with another course, for example, or if you need the notice to be sent out on a certain day, it is best to place these instructions in this field.

ISBN:

An ISBN (International Standard Book Number) is a unique identifier applied to every publicly published book. Each edition and version of a book will carry both a unique 10-digit and 13-digit ISBN. If a text is packaged with bonus material, that package will have a different ISBN number than the book on its own.  It is important to remember that if you have opened the shrink wrapped package, the book inside will have an ISBN on it that refers to the book alone and not the package.

Additional Enrollment:

We do not guarantee supply.  If there is an increase in enrollment which exceeds the number of texts you requested, please let the Bookstore know as soon as possible.  We cannot ensure additional stock will arrive before the course start and we may choose not to top up the order.  In that case we will be short on texts.  Students are responsible for ensuring that they have the materials they need.

Information Supplied by the Program to Students:

The Bookstore is not financially responsible for any misinformation provided by the program to students about texts and materials.  If students have purchased something in error as a result of misinformation they receive from the program, the bookstore may request that you cover costs to rectify the situation.

Unsold Merchandise:

In most cases we can return unsold merchandise to publishers.  We will inform you if a textbook is not returnable when we place the order.

Non Returnable Texts:

If a textbook is not returnable to the publisher, we will contact you for approval to proceed with the order.  The program is financially responsible for any unsold stock.  The texts can be sold back to the Bookstore for future offerings.

Readings Packages:

The university discourages the use of readings packages.  If your course is using a readings package, the program is financially responsible for all unsold stock.

Please be aware that the Fair Dealing Policy no longer permits us to allow a third party to reproduce the contents of our course packages.  We can use third party reproductions if we pay for the rights to the materials.  If you have any questions about the policy, please contact the Copyright Office directly.